Systems Support Officer


New South Wales

Work type:



Information & Communication Technology



Job reference:


Start date:


Contact email:


Anna Au

Systems Support Officer
6 Months Contract

Key Responsibilities:
  • Maintain and support Server hardware including HP Blade and Chassis systems, rack mount servers, virtual machines (VMWare and Hyper-V), SAN storage arrays and DLT tape libraries.
  • Maintain and support Server software, operating systems, database systems, Active Directory, virtualisation platforms, backup systems, anti-malware systems, etc.
  • Provide level 2 and 3 support in conjunction with the State Wide Service Desk (SWSD) and Desktop Services Unit (DSU) including updating ticket status and providing customer service.
  • Maintain and update documentation as required, including, but not limited to server inventories, software licensing and other technical documentation.
  • In co-operation with other administrators, maintain internal and external network and server system security to meet compliance with ISO27001 standards for information security.
  • Providing feedback and suggestions to improve the responsiveness of ICT to the business utilising proven "best practice' frameworks and methodologies such as ITIL.
  • Provide On-Call services for the provision of system support in the event of ICT issues with a significant operational impact, as required.
  • Any other duties as can be reasonably expected within the scope of the role and positional responsibility level.
  • Key Criteria:
  • Tertiary qualifications or equivalent experience and industry certifications (i.e. MCSE, VCP, CCNA, etc) in Windows with a strong current working knowledge of Windows Servers, Virtualisation technologies (VMWare, Hyper-V), MSSQL, Oracle DB, Citrix, HP Blade and SAN Technologies and backup hardware and software systems, such as Backup Exec, Actifio, HP Data protector, etc.
  • Experience supporting corporate Windows Active Directory environments (including GPO creation), DHCP & DNS server configuration and management, DFS cluster configuration & management, basic Powershell scripting knowledge, familiarisation with corporate Antivirus platforms, such as McAfee EPO.
  • Experience creating, managing and supporting servers in VMWare environments and familiarisation with application support & deployment in Citrix environments.
  • Highly developed problem solving skills in an enterprise or government context, including ITIL knowledge with qualifications or proven experience.
  • Ability to work as a collaborative team member in a, time-critical environment with competing priorities.
  • Excellent written and oral communication skill and effective decision making and judgmental skills.
  • Ability to solve complex operational problems and implement effective IT solutions.
  • Attention to detail and demonstrated experience in preparing high quality detailed documentation including as-built documentation, software licensing reviews, system performance, capacity reports and process workflows.

If you would be interested in this role please submit your cover letter & CV in Word format only by clicking the "APPLY NOW" button below or

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