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Technology Officer

Location:

New South Wales

Work type:

Contract

Classification:

Information & Communication Technology

Salary:

Competitive

Job reference:

JO-1810-524805

Start date:

2018-10-31

Contact email:

pinki.verma@talentinternational.com

Advertiser:

Pinki Verma

Technology Officer


NSW Government Client
3-4 months contract with strong possible extension
Parramatta Location
Competitive Daily rates


Talent International is working in partnership with a large government organisation to assist in sourcing an experienced Technology Officer to administer a work-flow management tool, which automates the translation and interpreting services. Ensure the effective operation of the tool and other related technologies by the many users, and assist with developments, enhancements and issue resolution with the software providers.


 Key responsibilities included
  • Undertake the day to day administration of the project and other related technology systems including creating and maintaining user profiles and group settings, and effecting changes in data set up to provide a secure, functional and accessible system for users.
  • Provide user support and attend to issues experienced by users, resolving issues where possible, and assessing which issues to refer to other support levels.
  • Provide initial and ongoing training users on the various systems to ensure they have the knowledge and skills required to effectively use the systems.
  • Make changes and adjustments to the various systems such as creating and maintaining fields, labels and customised screen settings to enhance utility for users and to resolve issues as they arise.
  • Maintain an overview of the workflow with new service centres as they come online, monitor service delivery and provide feedback, advice and training where required to ensure issues are promptly addressed and opportunities are enhanced.
  • Manage the implementation of planned enhancements to and other related technology systems including assisting in specifying changes
  • Analyse data collected from the various systems and prepare regular and ad-hoc reports to effectively communicate outcomes, findings and recommendations at all levels for approval


Experience Required
  • Extensive experience using work-flow management software
  • Knowledge and understanding of interpreter and translator service provision; and what that means in terms of systems to support these activities.
  • Identifies and analyses situations and/or issues, considers options and recommends the approach which best reflects organisations objectives

If you would be interested in this role please submit your application in Word format only by clicking the "APPLY NOW" button below or pinki.verma@talentinternational.com.


 

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