Systems Trainer



Work type:



Information & Communication Technology



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Carolina Ferraz

Our client is a company with a purpose in the world - a non for profite organization. They are looking to recruit an internal Systems Trainer for a 6 months contract. You will need to understand the business change needs, look at the impact of changes and train the team to help in the change they are going through.
Position Purpose:
  • To prepare employees to accomplish job results by planning, conducting and evaluationg software training that delivers on customer service excellence principles.
  • Provide support to employees through the implementation of new systems which streamline business practices, gain efficiencies and adopt a customer service approach.

You will be responsible for:
  • Conduct software training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks;
  • Develop software training sessions with a blended learning approach in line with contemporary practices
  • Design software training resources and material by identifying and describing information needs; using desktop publishing; submitting initial versions for review; revising and editing final copy;
  • Coordinate software training schedules;
  • Deliver software training sessions by presenting job-specific, company-specific, and generic software applications sessions in line with customer service excellence principles;
  • Evaluate training by assessing effectivenes of training to specific job applications 

Qualification and Experience:
  • Highly developed interpersonal and communication skills including the ability to establish positive working relationships with senior management and key internal and external stakeholders.
  • Strong time management ability and evidence of delivering projects on time.
 If you believe you have the profile we are looking for feel free to e-mail Carolina at or get in touch at 3221-3333.

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