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User Researcher


New South Wales

Work type:



Information & Communication Technology



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Manisha Bakhru

User Researcher

NSW Federal Organisation
12 months contract with a view to extend
CBD Location
Australian Citizens only!

Talent International is working in partnership with a federal organisation in assisting in sourcing a User Researcher on a contract based in Sydney.

You will work closely with the product manager and designers to ensure prioritisation of the work to meet the needs of the users, be responsible for building a deep understanding of the users and their behaviour, and providing insight to the team about how users interact with products and services ,take the lead on planning research, running sessions with real users, and communicating findings back to the whole team, creating actionable insights to guide work

Essential criteria

Significant hands-on experience in user research as part of the design and delivery of user-centred services
Ability to identify user needs and ensure that your team understands them and keeps user needs at front of mind when making product and prioritisation decisions
Experience in planning and conducting a range of research methods including contextual enquiry, depth interviews, diary studies and others as required
Ability to articulate clear and actionable insights and recommendations, and in multiple ways (such as journey maps, showcases, presentations etc)
Experience in agile and working at pace as part of an agile multi-disciplinary team.
Flexibility in adapting your approach to meet the needs and standards of the organisation.

Desirable criteria
Understanding of the Commonwealth Digital Service Standard
Understanding of and experience in both quantitative and qualitative user research methods
Experience transforming services, either private or government, with a focus on benchmarking and measurement.

To apply for this opportunity, please submit your application in Word format only to Manisha Bakhru at or by clicking the "APPLY NOW" button below.


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