User Researcher & Designer

User Researcher & Designer


New South Wales

Work type:



Information & Communication Technology


$450 - $650 per day

Job reference:


Start date:


Contact email:


Anna Au

Administrative Appeals Tribunal (AAT)
User Researcher & Designer
CBA Location
Immediate Start - Short Term Contract
Primary Purpose
User Researcher and Designer required to provide guidance on a project to develop an all of Agency online lodgement system.  You will be working with a multi-disciplinary team, focusing on complex user research and related design tasks.
Key Accountabilities
Able to assist the eServices team with the next phase/s of an online application lodgement project by:
  • Identifying and prioritising work on user research;
  • Assisting the team to build an understanding of AAT users and their behaviour, providing insights about how users interact with service;
  • Assisting the team in the creation of relevant and valuable artifacts;
  • Guiding the team on running sessions with real users, and communicating and analysing findings; and,
  • Creating actionable insights to guide design tasks for this, and future projects.

Key Challenges
  • Experience in user research for government
  • Experience facilitating workshop and design activities
  • Experience of agile design a multi-disciplinary team on design tasks
Strong knowledge and understanding of Digital Service Standards.

Experience in NSW public sector is highly desirable but not mandatory.
To apply for this opportunity, please submit your application in Word format only to Anna Au at or by clicking the "APPLY NOW" button below.


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