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VIP Service Support Analyst

Location:

Perth

Work type:

Full Time

Classification:

Information & Communication Technology

Salary:

Competitive salary package

Job reference:

JO-1901-526429

Start date:

2019-01-23

Contact email:

june.chua@talentinternational.com

Advertiser:

June Chua

Our Client and Role: 

Our client a national, industry leading employer of choice are seeking the skills of a highly experience Service Support Analyst to work with an enterprise client based in the heart of Perth CBD. Key objectives of the role will include providing high-level tech support services to C level users within this highly regarded professional services outfit. 

Key requirements of the role: 
  • Assisting users within any tech queries regarding the use of IT hardware, software and other equipment.
  • Be an active member of the tech support team on high-level network & administrative tasks which can include hardware upgrades, deployments, documentation, floor walking, office moves, etc..
  • Providing AV and VC setup and assistance/support;
  • 1st and 2nd level phone support;
  • Asset and Incident management (ITIL framework, root cause analysis, continuous improvement);
Essential experience required:
  • Extensive background working as an IT Support Officer within a large professional services company supporting VIP users. 
  • Broad background in supporting Windows 7/10 operating systems across Office 2010 environments also. 
  • Highly experienced in managing Incident Management activities within an ITIL environment. 
  • Prior background working within a small to medium sized support team, but, managing high volume of user environments. 
  • Outstanding presentation and communication skills.
What's in it for you.
  • Work with an industry leading employer of choice.
  • State of the art offices/technology. 
  • Excellent salary/benefits package. 
Interested? 

Then please follow the link below to apply, or for further info, please contact Tracy Dhir or James Hardley @ Talent on 08 9221 3300. Please note, due to the urgency of this role, only immediately available candidates can be considered.

 

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