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Windows Operations Support Officer

Location:

New South Wales

Work type:

Contract

Classification:

Information & Communication Technology

Salary:

$38 per hour

Job reference:

JO-1701-506602

Start date:

2017-06-23

Contact email:

pinki.verma@talentinternational.com

Advertiser:

Pinki Verma

 
  • Government Client
  • 12 months contract with a view to extend
  • Redfern Location
  • Competitive daily rates.
 
Windows Operations Support Officer should performs their daily duties under a strict range of ITIL frameworks, such as Incident, Change, Problem and Knowledge Management.
The team supports the customers' needs by way of phone, email and helpdesk support channels and are responsible for the efficient escalation of issues.
 
Key Responsibilities
 
  • Extensively involved in the daily BAU operational support environment, championing 2nd level windows support requests and managing helpdesk incidents via the Remedy framework.
  • Facilitate, troubleshoot and gather detailed information of reported support calls, escalate those calls to SME engineers where required and ensure the timely closer of calls while maintaining a high level of customer service.
  • Assist in infrastructure migrations, hardware lifecycle rollouts and provide support to a wide range of project initiatives.
 
 
Technical Skills
  •  Demonstrated operational helpdesk experience
  • Preferred knowledge of the Remedy helpdesk framework
  • Strong operational experience of Windows server and desktop troubleshooting principals
  • Demonstrated operational knowledge of Windows HyperV environment
  • Operational knowledge of the Microsoft SCOM monitoring toolset
  • Knowledge and clear understanding of the ITIL framework.
  • A strong focus to deliver a high level of customer service.
  • Demonstrated ability to successfully deliver outcomes to an agreed schedule.
  • High level of inner-team communication and documentation skills.
  • Ability to clearly communicate and convey technical information to customers
 
 
 
 
 
If you would be interested in this role please submit your application in Word format only by clicking the "APPLY NOW" button below or pinki.verma@talentinternational.com.
 

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